Status

SYSTEM STATUS.

Real-time and historical availability of the seRevel platform.

All systems operational

100%
Platform uptime · last 90 days
99.969%
Platform uptime · last 12 months

Platform

App
100%90 days

The per-tenant workspace where teams plan and run evaluations.

90 days agoToday
API
100%90 days

Public and internal HTTP APIs, including authentication.

90 days agoToday
Prospect Sites
100%90 days

Branded, per-evaluation documentation sites for prospects.

90 days agoToday
AI Agent
100%90 days

In-product AI assistance for evaluations and reporting.

90 days agoToday

Connectors

Salesforce
100%90 days

Salesforce opportunity sync and status push.

90 days agoToday
Gong
100%90 days

Call-insight enrichment from Gong.

90 days agoToday
ProductBoard
100%90 days

Feedback and idea forwarding to ProductBoard.

90 days agoToday
Aha!
100%90 days

Idea forwarding to Aha!.

90 days agoToday
Zendesk
100%90 days

Support ticket linking via Zendesk.

90 days agoToday
Webhooks
100%90 days

Outbound webhook delivery for tenant integrations.

90 days agoToday
Jira
100%90 days

Defect and enhancement-request sync to Jira Cloud / Data Center.

90 days agoToday
Slack
100%90 days

Notification delivery to Slack — personal channels today, the team-channel connector as it ships.

90 days agoToday
Microsoft Teams
100%90 days

Notification delivery to Microsoft Teams — personal channels today, the team-channel connector as it ships.

90 days agoToday
OperationalDegradedPartial outageMajor outageNot yet tracked

Uptime reflects partial and major outages. Degraded performance is shown on the bars but does not count as downtime.

Past incidents

Incident history since December 2024. All times are UTC.

September 2026

No incidents reported.

August 2026

No incidents reported.

July 2026

Delayed background job processing

Degraded

Jul 19, 2026, 14:35 UTC · Duration 35m · Affected: API

  1. InvestigatingJul 19, 2026, 14:42 UTC

    Background jobs are processing with a delay; we are investigating.

  2. ResolvedJul 19, 2026, 15:10 UTC

    Job processing has caught up and is running normally.

April 2026

Intermittent errors in the employee portal

Partial outage

Apr 15, 2026, 10:30 UTC · Duration 1h 30m · Affected: App

  1. InvestigatingApr 15, 2026, 10:38 UTC

    Some portal actions are failing intermittently; we are investigating.

  2. IdentifiedApr 15, 2026, 11:20 UTC

    The cause has been identified and a fix is rolling out.

  3. ResolvedApr 15, 2026, 12:00 UTC

    The portal is operating normally.

March 2026

Elevated error rates on API requests

Partial outage

Mar 4, 2026, 16:00 UTC · Duration 2h · Affected: API

  1. InvestigatingMar 4, 2026, 16:09 UTC

    A subset of API requests is returning errors; we are investigating.

  2. IdentifiedMar 4, 2026, 17:05 UTC

    The issue has been identified and a fix is being deployed.

  3. ResolvedMar 4, 2026, 18:00 UTC

    API error rates have returned to normal.

February 2026

Delayed page loads and errors on documentation sites

Partial outage

Feb 11, 2026, 05:20 UTC · Duration 3h 20m · Affected: Prospect Sites

  1. InvestigatingFeb 11, 2026, 05:31 UTC

    Documentation sites are loading slowly or erroring for some visitors; we are investigating.

  2. IdentifiedFeb 11, 2026, 06:50 UTC

    The cause has been identified and remediation is in progress.

  3. MonitoringFeb 11, 2026, 08:10 UTC

    Page loads have recovered; we are monitoring.

  4. ResolvedFeb 11, 2026, 08:40 UTC

    All documentation sites are operating normally.

January 2026

Employee portal unavailable

Major outage

Jan 22, 2026, 07:40 UTC · Duration 1h 15m · Affected: App

  1. InvestigatingJan 22, 2026, 07:47 UTC

    The employee portal is unavailable; we are investigating.

  2. IdentifiedJan 22, 2026, 08:15 UTC

    The cause has been identified and a fix is being applied.

  3. ResolvedJan 22, 2026, 08:55 UTC

    The portal is fully available again.

December 2025

Intermittent errors on documentation sites

Partial outage

Dec 3, 2025, 12:10 UTC · Duration 1h 20m · Affected: Prospect Sites

  1. InvestigatingDec 3, 2025, 12:18 UTC

    Some documentation sites are returning intermittent errors; we are investigating.

  2. IdentifiedDec 3, 2025, 12:55 UTC

    The cause has been identified and a mitigation is in place.

  3. ResolvedDec 3, 2025, 13:30 UTC

    Documentation sites are operating normally.

November 2025

API unavailable during maintenance rollback

Major outage

Nov 6, 2025, 03:12 UTC · Duration 1h 2m · Affected: API

  1. InvestigatingNov 6, 2025, 03:20 UTC

    The API is returning errors; we are investigating.

  2. IdentifiedNov 6, 2025, 03:45 UTC

    A deployment issue has been identified and is being rolled back.

  3. ResolvedNov 6, 2025, 04:14 UTC

    The API is fully operational.

October 2025

AI Agent requests failing for some tenants

Partial outage

Oct 21, 2025, 09:10 UTC · Duration 45m · Affected: AI Agent

  1. InvestigatingOct 21, 2025, 09:17 UTC

    Some AI Agent requests are failing; we are investigating.

  2. IdentifiedOct 21, 2025, 09:40 UTC

    The issue has been identified and a fix is rolling out.

  3. ResolvedOct 21, 2025, 09:55 UTC

    AI Agent requests are succeeding normally.

Outage on prospect documentation sites

Major outage

Oct 8, 2025, 21:30 UTC · Duration 1h 10m · Affected: Prospect Sites

  1. InvestigatingOct 8, 2025, 21:37 UTC

    Prospect documentation sites are unavailable; we are investigating.

  2. IdentifiedOct 8, 2025, 22:05 UTC

    The cause has been identified and a fix is being applied.

  3. ResolvedOct 8, 2025, 22:40 UTC

    Documentation sites are fully available again.

September 2025

Elevated error rates on API requests and portal sign-in

Partial outage

Sep 18, 2025, 14:05 UTC · Duration 3h · Affected: API, App

  1. InvestigatingSep 18, 2025, 14:13 UTC

    A subset of API requests and portal sign-ins is failing; we are investigating.

  2. IdentifiedSep 18, 2025, 15:20 UTC

    The cause has been identified and remediation is underway.

  3. MonitoringSep 18, 2025, 16:40 UTC

    Error rates are back to normal; we are monitoring.

  4. ResolvedSep 18, 2025, 17:05 UTC

    The incident is resolved.

July 2025

Degraded performance in the employee portal

Degraded

Jul 8, 2025, 09:45 UTC · Duration 25m · Affected: App

  1. InvestigatingJul 8, 2025, 09:52 UTC

    Some portal pages are responding slowly; we are investigating.

  2. ResolvedJul 8, 2025, 10:10 UTC

    Performance has returned to normal.

May 2025

Errors loading some documentation pages

Partial outage

May 21, 2025, 17:20 UTC · Duration 40m · Affected: Prospect Sites

  1. InvestigatingMay 21, 2025, 17:27 UTC

    Some documentation pages are failing to load; we are investigating.

  2. IdentifiedMay 21, 2025, 17:45 UTC

    The issue has been identified and a fix is rolling out.

  3. ResolvedMay 21, 2025, 18:00 UTC

    All documentation pages are loading normally.

April 2025

Elevated API latency

Degraded

Apr 3, 2025, 11:00 UTC · Duration 30m · Affected: API

  1. InvestigatingApr 3, 2025, 11:06 UTC

    API response times are elevated; we are investigating.

  2. ResolvedApr 3, 2025, 11:30 UTC

    Latency has returned to normal.

February 2025

Intermittent errors on the portal and documentation sites

Partial outage

Feb 14, 2025, 06:30 UTC · Duration 2h 40m · Affected: App, Prospect Sites

  1. InvestigatingFeb 14, 2025, 06:41 UTC

    We are investigating intermittent errors on the portal and documentation sites.

  2. IdentifiedFeb 14, 2025, 07:50 UTC

    The cause has been identified and remediation is in progress.

  3. MonitoringFeb 14, 2025, 08:45 UTC

    Error rates are recovering; we are monitoring.

  4. ResolvedFeb 14, 2025, 09:10 UTC

    All affected services are operating normally.

January 2025

Degraded performance loading dashboards

Degraded

Jan 30, 2025, 13:20 UTC · Duration 55m · Affected: App

  1. InvestigatingJan 30, 2025, 13:28 UTC

    Dashboards are loading slowly for some users; we are investigating.

  2. ResolvedJan 30, 2025, 14:15 UTC

    Performance has returned to normal.

Elevated error rates on API requests

Partial outage

Jan 9, 2025, 10:05 UTC · Duration 2h 20m · Affected: API

  1. InvestigatingJan 9, 2025, 10:12 UTC

    A subset of API requests is failing; we are investigating.

  2. IdentifiedJan 9, 2025, 11:20 UTC

    The issue has been identified and a fix is being deployed.

  3. ResolvedJan 9, 2025, 12:25 UTC

    API error rates have returned to normal.

December 2024

Elevated error rates on prospect documentation sites

Partial outage

Dec 27, 2024, 15:40 UTC · Duration 1h 35m · Affected: Prospect Sites

  1. InvestigatingDec 27, 2024, 15:48 UTC

    Some prospect documentation sites are returning errors; we are investigating.

  2. IdentifiedDec 27, 2024, 16:35 UTC

    The cause has been identified and a mitigation is rolling out.

  3. ResolvedDec 27, 2024, 17:15 UTC

    Documentation sites are fully available again.

Service outage affecting the portal and API

Major outage

Dec 12, 2024, 08:15 UTC · Duration 3h 50m · Affected: App, API

  1. InvestigatingDec 12, 2024, 08:22 UTC

    We are investigating widespread errors across the portal and API.

  2. IdentifiedDec 12, 2024, 09:10 UTC

    A database connectivity issue has been identified and a fix is being applied.

  3. MonitoringDec 12, 2024, 11:30 UTC

    Service has been restored and we are monitoring recovery.

  4. ResolvedDec 12, 2024, 12:05 UTC

    All systems are operating normally.

Questions about an incident? Contact [email protected]